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Sonia

Is there anyone who can explain why this is happening?


When submitting an helpdesk ticket from webform, then the customer receives confirmation email properly but when you are sending the email to the email that is used in helpdesk team, the confirmation email is not reaching the sender. Although the chatter shows like the email has been sent to the customer.

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Divyanshu Pandey

is Email Alias setting in HelpDesk -> configuration -> helpdesk teams -> choose your team -> email alias at channels section correctly set ?

And make sure your incoming mail server is correctly configured

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